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Hi, If need the order help, Please include your order number, picture/video, about issue you encountered, and white manufacture barcode attached on the printer base. We will reply to you within 2 days.

FAQS

It is not global free shipping .due to Express company's different charge standard in different countries, so we provide part of country free shipping.
Due to Express company (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote area based their standard. So we do not know whether your address is a remote area before we get your address information . so, if your address is the remote area, need to pay remote area fees.
After you finished payment, we need 1-3 days to handle the order, then send it to Express company. Express company needs check and records, then arrange delivery . And due to the current control measures applied in global aimed at avoiding the diffusion of COVID-19 virus, shipments and track info may be delayed.Please understand.
You can track your order and deliveries from Your Orders. Once your order has shipped, you can find tracking information in your order details. You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
You can contact sale@creality3dofficial.com change the delivery address for your order until it ships.
Creality3D® Official Store provide the 1-YEAR warranty and 30 days return service. Learn more

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